Frequently Asked Questions
General
How much is shipping?
I ship via Canada Post or ChitChats. Every package is tracked and insured. I cannot post guaranteed rates for shipping on paintings due to the varying sizes and weights of each painting. If you are purchasing any clothing items, shipping is set by the fulfillment company (Printful), will not be the same as the noted prices below, and will be in addition to my prices if ordering merch with other items.
Please be aware that I make post office trips once per week on Wednesdays. You will receive a shipping notification when I print the label for your package, but your tracking will not be available until it is scanned at the post office (or up to 24 hours afterwards).
Any shipment outside of Canada may be subject to taxes or customs fees on arrival. These fees are the responsibility of the customer. Please ensure you understand your local shipping and import laws before purchasing.
Dice rates are as follows:
Canada:*
Flat Rate [West]: $18 (3 to 5 business days)
Flat Rate [East & North]: $22 (8 to 10 business days)
United States: $18 (4 to 8 business days)
Europe: $25 (3 to 6 weeks)
Australia/New Zealand: $25 (3 to 6 weeks)
Please note that the above rates are based on shipments up to 250g. Packages that weigh more than 250g (typically more than 2 sets of dice) will cost more. If you do not see your country listed, then I currently do not have shipping enabled to that location. Please contact me if you wish to purchase something.
* Local Pickup
If you live in the greater Edmonton region and would like to avoid paying for shipping by picking up an order, just send me an email with your order number. We will setup a pickup time and location and I will refund the shipping cost once your order is picked up.
What is your return and exchange policy?
Since this is a one-person shop, I am not able to offer refunds. Please read the Refund Policy for more information.
What if my parcel is lost/damaged in the mail?
If you suspect your parcel has been damaged, lost or delivered to the wrong address, please reach out to your local postal service and to me ASAP to discuss your options.
Parcels that are delivered to the address inputted in your customer account and then stolen and/or damaged after delivery are not the responsibility of Fox.e.poxy Creations and will not be compensated under any circumstances.
For more information, please read the Shipping Policy.
Dice
How are your dice made?
All of my dice are handmade from start to finish, including the making of the molds from which my dice are cast. Each set is made by placing inclusions and pouring resin into the molds and letting them cure in a pressure pot to reduce bubbles. After that, they get sanded and polished. Finally, they are inked!
How much are your dice and how do I buy them?
All of my prices are listed in CAD. Standard 7pc sets start at $180. Pricing will depend on complexity of design and will increase for 8 and 9 pc sets. Raw, unfinished sets start at $100.
For those who are curious, you can read more about handmade dice and cost here.
The best way to buy my dice is in shop restocks.
From time to time, I will host an auction or flash sale on my Instagram account, private discord, or on the Handmade Dice Market Group on Facebook. Make sure you're following me on Instagram for all the latest information. Who knows, you might even get lucky and win a giveaway!
How often do you restock your shop?
Dice making is a very time-consuming and laborious process. I have a full-time job and I make dice and paint in my spare time! It takes quite a while to build up enough stock for a sale. I aim to have a sale twice a year at minimum, but it will be very dependent on my schedule. The best way to keep up to date about restocks is to become a Ko-Fi Supporter. This will grant you early access to my restocks and membership to my discord server where I post behind the scenes photos and information. Any planned shop restocks will be advertised on the homepage banner and on my social media as well.
What can I expect buying handmade dice?
First and foremost, please keep in mind that, as handmade products, there may be small scratches or marks that show up during the casting process. I do my best to remove them, but sometimes it's just not possible. Any significant issues will be disclosed in the listing and the dice will be priced accordingly. Please review the listing photos and descriptions carefully before you purchase.
Are your dice balanced?
If your DM is okay with you rolling Chessex or other factory-made dice, you can roll these. Simply put, the only 100% balanced dice are made in hermetically sealed chambers to stop any air from getting into them and then used for gambling in casinos.
For those who want to know more, you can read about dice and balance here.
How do I care for my dice?
Use: Avoid rolling your dice on hard surfaces like glass, concrete, and stone. Use a soft fabric or leather rolling tray.
Cleaning: Wipe gently with a microfiber cloth and a small amount of soapy water. Avoid getting too much water in the number wells. Dry immediately. Avoid using other cleaning substances.
Storage: Store away from direct sunlight and heat. Leaving any resin product in direct sunlight for extended periods of time can lead to discoloration and yellowing in the resin. Exposure to direct and high heat can soften your dice.
Paintings
What is a Dutch Pour painting?
Dutch Pour is an acrylic pouring technique that uses air to manipulate the paints on a canvas. Originally coined and created by Dutch artist Rinske Douna, the Dutch Pour is a technique that produces delicate ribbons of color and beautiful lacing details.
How can I buy a painting?
Currently you can only buy a painting from me through a custom commission request. Please contact me if you are interested in a painting!
How do I care for my painting?
Please hang your painting away from prolonged direct sunlight to avoid any discoloration in the resin coating. To remove dust or fingerprints, wipe the painting gently with a damp microfiber cloth. Dry immediately. Avoid using other cleaning substances.