Trinity Metro uses social channels for external communications to provide ongoing transparency as a public service. Our primary ongoing mission through social media is to provide riders with necessary alerts, event information, service advertisements, and event notifications.

We encourage users to interact with their peers, provide helpful insights to the community, and positively engage with Trinity Metro regarding your experience. Our social inbox is always open for users that have questions regarding the nuances of public transit, event information, or helpful insights. We aim to respond to your inquiries within one business day from the date of delivery.

Our Twitter page, @TrinityMetro, as well as our Facebook and Instagram pages, are regularly monitored during the week, Monday-Friday 8 a.m. to 5 p.m. and occasionally on weekends. Social platforms are used to inform riders of transit service-related alerts, promotional materials, upcoming agency-sponsored activities, future route plans, and partner-related news. Retweets and shared posts are not endorsements. We encourage feedback and interaction via Twitter and aim to respond to mentions within one business day.

Media found on our social platforms may not be used in any manner likely to cause confusion among customers, or in any manner that disparages or discredits Trinity Metro. Images may not be modified in any way that substantially alters the content, removes inserted brand watermarks, subject or meaning of the image. Use of an image must be accompanied with a captioned photo credit to “Trinity Metro.” All images copyright Trinity Metro.

Trinity Metro’s social media image and video catalog depicts services provided by us and will feature brand collateral, such as, but not limited to:

• Images of bus fleet, carpools, vanpools and rail services

• Trinity Metro facilities and surrounding areas

• Affiliated art and points of interest

• Photos from public meetings and other agency events

• Historical media

• Images and videos of Trinity Metro employees and customers

Public comments on Trinity Metro social media channels may be removed and users blocked for the following behaviors:

• Spamming (content that is posted repeatedly on a profile)

• Defamatory, malicious, obscene, intimidating, discriminatory, harassing or threatening comments or hate propaganda

• Name-calling or personal attacks (hostile, derogatory or deliberately insulting comments toward a specific individual or group)

• Self-serving or flagrant promotion of goods, sites, or services

• Posting links to websites that are not affiliated with Trinity Metro

• Posting comments intended to induce a negatively impassioned response

• Comments that Trinity Metro deems inappropriate

• Activity that violates any law or regulation

• Nudity in profile pictures

• Calls to violence of any kind

We reserve the right to block or mute individuals for any reason from Trinity Metro for violating the code of conduct. If any portion of a user’s post is inappropriate and violates the code of conduct, the entire comment will be deleted.

Please note, our social media channels are not the appropriate avenue to resolve issues, make complaints, or raise suggestions regarding negative service experiences. However, that does not mean we will ignore these issues. Concerns about service are best handled by our Customer Care department at 817-215-8600.